Customer Service

Delivery:
Your order will be dispatched within 1 to 7 days on receipt of order, dependent on availability of stock. We use Australia Post Trackable Satchels, Express Post when requested and Courier Companies.
A confirmation Email will be sent to you with the Australian Post tracking number for you to follow your parcels progress and delivery time.

Minimum Order:
There is no minimum order requirement. All our customers’ orders are important to us, no matter how large or small.

Freight:
Our freight charges are based on your location and the total value of your order.
For orders to destinations within Australia, freight charges are $9.00 for orders under $100.00, $14.00 or orders of $101.00 to $300.00.
For orders to destinations outside Australia, freight charges are $20.00 for orders under $100.00, and $40.00 for orders over $100.00.

Currency/Prices:
All prices are shown in Australian dollars (AU$) excluding GST. However the GST will be charged at checkout.

XE.com
OANDA.com
X-RATES.com

Payment Options:
We offer the following payment options:
All credit cards (via Paypal)
Paypal
Direct bank deposit
Credit card payments over the phone
Cheque / money order

Returns & Exchanges:
We are happy to replace any of our products if the products break within 6 months of purchase after normal wear and tear. We regret that normal wear and tear does not include being chewed in any way – try not to leave your equipment where your dog can get to it – dogs will be dogs.

Need Assistance?
If you have additional questions, or need assistance with your order, we’re here to help! For information about how to telephone, e-mail, or write to us, please visit our Contact page.

For wholesale or Trainers prices please contact Hanne on 9997 8815.