Terms and Conditions

Terms & Conditions

At Kumalong Australia, we strive to offer equipment that is simple, reliable, and long-lasting. Our products are specifically designed to support positive training methods, and to help make working and playing with your dog not only convenient but also easy to use.

Returns & Exchanges:

We are happy to replace any of our products if the products break within 6 months of purchase after normal wear and tear. We regret that normal wear and tear does not include being chewed in any way – our webbing is very strong but will certainly break if it has been chewed by your dog. Always check your equipment before using it for your dog’s safety. Try not to leave your equipment where your dog can get to it – dogs will be dogs.
I do provide a repaid service for slightly chewed equipment at the cost of return postage. I have had clients who have sent back equipment that has been chewed so much that it was impossible to see what it was! So please I am only too happy to repair chewed items but within reason!
Delivery:

Your order will be dispatched within 1 to 7 days on receipt of order and payment, dependent on availability of stock. We use Australia Post and Parcel service for urgent delivery when required at an extra cost.

Minimum Order:

There is no minimum order requirement. All our customers orders are important to us, no matter how large or small.