Customer Service

Your order will be dispatched within 1 to 7 days on receipt of order, dependent on availability of stock. We use Australia Post Trackable Satchels, Express Post when requested and Courier Companies.
A confirmation Email will be sent to you with the Australian Post tracking number for you to follow your parcels progress and delivery time.

Minimum Order:
There is no minimum order requirement. All our customers’ orders are important to us, no matter how large or small.

Our freight charges are based on your location and the total value of your order.
For orders to destinations within Australia, freight charges are $9.00 for orders under $100.00, $14.00 or orders of $101.00 to $300.00.
For orders to destinations outside Australia, freight charges are $20.00 for orders under $100.00, and $40.00 for orders over $100.00.

All prices are shown in Australian dollars (AU$) excluding GST. However the GST will be charged at checkout.

Payment Options:
We offer the following payment options:
All credit cards (via Paypal)
Direct bank deposit
Credit card payments over the phone
Cheque / money order

Returns & Exchanges:
We are happy to replace any of our products if the products break within 6 months of purchase after normal wear and tear. We regret that normal wear and tear does not include being chewed in any way – try not to leave your equipment where your dog can get to it – dogs will be dogs.

Need Assistance?
If you have additional questions, or need assistance with your order, we’re here to help! For information about how to telephone, e-mail, or write to us, please visit our Contact page.

For wholesale or Trainers prices please contact Hanne on 9997 8815.